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In today’s data-driven world, businesses must understand PIPEDA requirements to ensure PIPEDA compliance and maintain trust with customers. Enacted as part of the Canadian privacy act, PIPEDA governs how private-sector organizations handle, use, and disclose personal information during commercial activities. This means any business—from retail to financial services—must follow PIPEDA guidelines when collecting or managing customer data.
Information We Collect
To provide personalized and secure care, we collect both personal and anonymous information, including:
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Contact Information: Details you share when reaching out to us, used to tailor the best care for your needs.
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Session Notes: Your psychologist, counselor, or therapist may securely store information from appointments in our encrypted client management system, kept strictly confidential between you and select staff.
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Payment Records: Transaction details for services you receive.
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Website Analytics: Anonymous data on website usage to improve our services.
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Telehealth Sessions: With your consent, video sessions may be recorded as encrypted, protected files to support your care.
How We Share Your Information
At Mindful Odyssey, your privacy is our priority. We only share your personal information in specific, limited cases, such as:
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With Your Consent: When you authorize us to share your information with another service provider to enhance your care.
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At Your Request: When you instruct us to share your information with another organization.
Once shared in these cases, the receiving organization controls the information and follows its own privacy practices.
Your Privacy and Our Care
To provide you with the best possible care, we may need to collect your personal information. If you choose not to share this information, it could limit our ability to offer effective support. When personal information is required, we’ll clearly explain this at the time of collection, empowering you to make an informed choice. If you have questions about how we handle your information or your privacy rights, please reach out—we’re here to help.
Data Security, Integrity, and Retention
At Mindful Odyssey, we prioritize the security, integrity, and confidentiality of your information. We use robust technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, use, or modification. We regularly update our security practices to incorporate new technologies and methods. While we strive to ensure the highest level of protection, no security system is entirely foolproof. We retain your personal information only as long as necessary to fulfill the purposes outlined in our privacy policy or as required by law.Updates to Our Privacy Policy
We may occasionally update this privacy policy to reflect new technologies, industry standards, legal requirements, or other needs. For significant changes, we’ll notify you—via email, website updates, or other methods as required by law—and, where necessary, seek your consent.